PT. XL Axiata Tbk

Pekanbaru Jobs & Careers----PT XL Axiata Tbk. (XL) was established on 8 October 1989, under the name PT Grahametropolitan Lestari. XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services.

1. Analyst Service Culture Promoter - Jakarta

Responsibilities

• Develop and Translate service excellence objective into comprehensive, applicable, effective program
• Develop and coordinating a conducive environment to strengthen and accelerate service excellence such as service competition, service excellence frills, reward and acknowledgement
• Conduct CS events internal and external with coordinating with other unit or third parties
• To ensure all frontline get clear understanding about applied Service Standard and they could translate the information to customer by evaluating the effectiveness on each process

Requirements

• University background (S1) in Engineering / Statistics / Economics with at least 3 years work experience in Telco Industry preferably in Customer Service
• Good understanding of Customer Relation Management (CRM) and Customer Serive
• Good computer literacy
• Creative and initiative
• Strong and good analytical thinking
• Closing Date: 26-6-11  

2. Specialist Costumer Facing Analyst - Jakarta

Responsibilities

• Design the strategy for implementing people,process and tools change across customer end to end touch points with customer service
• Design the alignment strategy & governance of customer end to end touch points with support function within CS & also with other related dept within XL organization
• Determine standards, set policies and build monitoring mechanism for frontlier customer engagement
• Demonstrate measurable impact of workflow changes on resolution & quality of service metrics
• Interact with individual functions and form collaborations across functions to develop understanding of cross functional issues
• Develop hypotheses on improvement initiatives from analytical insight
• Follow up with business / functional owners to ensure improvement initiatives are end to end and action log progress is on schedule
• Provide feedback on internalizing and implementing key learning into XL SOP’s

Requirements

• S1
• Customer service experience , min 2 years
• Strong customer and service orientation
• Organization project management skill
• Strategic insight
• Ability to quickly establish breadth of knowledge.
• Good planning, coordinating and monitoring projects
• Closing Date: 26-6-11 

Should you interested please apply at links below. Successful candidate will work in a result oriented and dynamic environment.

Links apply : ASCP ----- SCFA